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Christine Li

Head of Research Knight Frank

OPENING KEYNOTE - 23 July | 9:45 - 10:30 am

Leveraging ESG to Empower the Work Environment

Christine Li, is the Head of Research APAC at Knight Frank with over 15 years of experience in real estate. She develops and implements research initiatives, delivering actionable insights across various property sectors. A respected media commentator and thought leader, Christine has a Master's in Media and Communications from the University of London and a Bachelor's in Engineering from Cornell University.

This presentation delves into the transformative power of leveraging Environmental, Social, and Governance (ESG) principles to enhance the work environment. By implementing initiatives such as green leases on a global scale and establishing a global ESG board, organizations can ensure alignment with ESG goals and foster sustainability. Furthermore, the presentation highlights the commitment to injecting more Social and Governance elements into the office environment. This includes initiatives such as workplace transformation, the appointment of an ESG ambassador, and collaboration with landlords on green leases. Through these efforts, the goal is to create a work environment that not only prioritizes sustainability but also promotes employee well-being and engagement, ultimately empowering individuals and enhancing overall workplace satisfaction.

Lynn Baez

Enterprise VP McKesson

KEYNOTE - 24 July | 9:00 - 9:30 am

The Digital Transformation of FM

Lynn Baez, FMP, SFP, IFMA Fellow, 2024-25 Chair of IFMA’s Global Board of Directors and Enterprise Vice President of Facilities and Workplace for McKesson has thrived in complex, enigmatic areas of facility management for more than 20 years. She has held key leadership positions at Google, Nokia, Ericsson, T-Mobile and Dr. Pepper Snapple Group. Globally recognized as a subject matter expert on FM organizational development and integrated work management systems, her professional achievements reflect influential leadership, pioneering innovation and operational excellence in the FM industry. Her approach to sharing FM insights is based on her belief that the profession is not driven by hypothetical situations but by substantive solutions to real-life challenges.


Technology is advancing quicker than most organizations can apply it. Digital technologies – electronic devices, systems and resources that generate, store and manage data – are crucial to developing solutions for the FM industry's challenges, including reducing facilities' negative environmental impacts; narrowing the flow of materials, energy and water in buildings; and creating and maintaining spaces that promote occupant health and well-being. These technologies enable facility managers to do more with less and have greater control over built environment assets. Lynn Baez, FMP, SFP, IFMA Fellow, 2024-25 Chair of IFMA’s Global Board of Directors and Enterprise Vice President of Facilities and Workplace for McKesson will discuss what mindset, skillset and organizational support FMs need to approach, drive and realize the benefits of digital transformation.


Jasmine Benson

Best-selling Author

CLOSING KEYNOTE - 24 July | 3:15 - 4:00 pm

Facility Evolution Unleashed: Human-Centric Strategies for Lasting Impact

Jasmine Benson, a former executive leader and best-selling author turned neuroplastician, is a dynamic thought leader in the Future of Work arena. Seamlessly blending her expertise in facilities, business agility, and technology with insights from human performance science, she empowers audiences with unconventional strategies and innovative facilitation, inspiring transformative action. With a global reach, Jasmine's impact resonates across continents, as she spearheads a revolution in leadership and change methods, advocating for human-centric approaches that unleash the full potential of individuals and organizations, making workplaces thrive.

Join us for an immersive exploration into elevating facility excellence through the lens of human performance science. Discover groundbreaking strategies designed to enact tangible change, aligning efforts with the innate capabilities of people for agility, habit formation and behaviour change. Learn how to unlock the latent power within your team and facilities, transcending conventional leadership and change approaches to thrive amidst the whirlwind of dynamic shifts in business and advancing technology. Delve into the transformative force of human performance to unlock sustainable excellence and lead the charge towards a brighter, more resilient future for your facilities and the world.

Explore the Complete Lineup

Discover our list of speakers, topics and gain an overview of what you can anticipate at this year's conference

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